FAQs

Question: How to resolve the issue of dropping wireless connections?

Answer: A wireless connection that frequently disconnects is really frustrating. It happens very often when you face the following issues. Going through them one by one can help you pinpoint the issue and thus minimize the number of times the connection drops. So check for:

⦁ Changing the MTU size can help resolve this issue. The MTU (Maximum Transmission Unit) is a specified size of the packet which is permitted for the Internet transmission. Before setting the MTU size as per your understanding, please find out about the recommended MTU size for your network to get the most out of your internet connection.

⦁ A lot of connection drop can occur from the wireless interference that occurs due to the equipment like the Microwave oven and/or the cordless phones which run on the similar frequencies as the wireless router. Make sure they are not placed in the path of the router and the device you are trying to connect.

⦁ Physical obstructions can also drop the internet connection or weaken it considerably. The obstructive objects like mirrors, thick walls, floors can all cause a significant connection drop. Make sure you place the router in a rather central location of the house.

⦁ The height of the placement also matters in such a situation. The lower a Wi-Fi router is placed, the lesser would be its ability to transmit effective wireless connection. Try to place the router at the highest location you can find to place it. Question: How to add device to the network using the Linksys Cloud account? Answer: As mentioned above, the prevalent technology in the world today allows you to remotely access the settings and device list of the router. You can do this easily by following the steps below.

Step 1: First you would be needed to get access to your Linksys cloud account. To access the device, simply use the Linksys smart Wi-Fi app or use a browser to gain remote access to it.

Step 2: Find the Smart-Wi-Fi tool option. Under that, look for the Device List tab. Several devices might show it as the Network Map option.

Step 3: Find the option that asks you to ‘Add a Device’ and click it.

Step 4: You will now land on the page which asks you the kind of device you’re connecting to the network. Choose the most appropriate option.

Step 5: The Linksys setup page will now share with you the SSID and Password that you will be required to enter in the device that you are trying to connect. The process is different for different devices so you might require searching for it in the User Manual of the device itself.

Step 6: Once the device connects, click Ok and it will be added to device list and it can effectively access the internet.

Question: How to manage devices on the network using the Guest Account feature on Linksys Cloud Account?

Answer: Guest connections are a great way to share the internet with your friends and family without compromising the security of your wireless device. A Guest SSID looks similar to the Admin SSID but you will see the suffix, -guest added to it. A guest can surf the internet but would not be able to access the admin page and of the router and make any permanent changes. To add a Guest SSID and guest devices to the network, follow the following steps:

Step 1: Use an internet browser or the Linksys Smart Wi-Fi application to access the Linksys cloud account to manage the device.

Step 2: Click on the Guest Access option under the Smart Wi-Fi Tools pane.

Step 3: Turn on the Allow guest access button by flicking the switch to ON which is generally on OFF state by default.

Step 4: You can now choose the SSID name and the password of the guest network which can both be different than the Primary SSID and password.

Step 5: Choose the number of guests you wish to allow on the Network. You can choose from 5-50 guests, depending on your needs. Step 6: Click on OK to save the current settings. Once your guests connect to your network they won’t be asked for a password initially. After connecting to your network, have them open a web browser and enter the guest password there.